Frequently Asked Questions
How Long Does Shipping Take?
- If you are located in the United States, standard shipping takes anywhere from 4-7 business days depending on location.
What is the order processing time?
- Orders take anywhere from 12-24 hours to be processed depending on the time the order was placed.
Are orders processed on the weekend?
- Since our warehouse is closed on the weekends, no orders are processed until Monday morning.
Do you provide shipping information once shipped out?
- Once the order has been shipped you will receive a confirmation e-mail providing tracking and order information.
How do I cancel or change my order after it has been placed?
- If you wish to cancel an order after it has been placed, please contact us at 1-800-742-6434
How can I contact customer service?
- If you are in need of any assistance, please feel free to call us at 1-800-742-6434
Can I request an item to be gift wrapped?
- No, at the moment this is not available.
Do you ship internationally?
-Yes, international shipping is available.
What payment methods do you accept?
- We currently accept the following payment methods. VISA, MasterCard Discover, PayPal Amazon Pay, Apple Pay and American Express.
Are gift cards available?
- At the moment we do not offer gift cards.
I lost my packing Slip, what do I do?
- If you would like a copy of your packing slip, we are more than happy to e-mail you a printable version. Please contact us at 1-800-742-6434 so we may better assist you.